Leslie Hennis
709 NE 205th Terr.
Miami, FL 33179
Phone: (305) 653-2967
E-mail: leslie@hennis.org

OBJECTIVE
To be a Technical Writer in an engineering, medical, or quality assurance environment.

SKILLS

WORK EXPERIENCE

Z4 Consulting, Inc., 11/2001 - present, http://www.zfour.com/
Technical Writer, Quality Assurance Manager
Duties include developing quality assurance procedures and department, testing web based software applications, writing user training manuals, developing technical specifications and software technical support. Position involves testing and documenting applications written in Coldfusion, SQL, and PHP. Worked with Red Hat Linux, Windows 98/XP, CVS, and HIPAA standards.

• Medical System - HIPAA compliant on-line medical research database, transcription, clinical trials, inventory control and sample management system. Long term project developed with ColdFusion MX and SQL Server 2000 using Dreamweaver MX.

• Show Manager - On-line trade show information, scheduling, billing, and accommodation manager. Short term project developed with PHP and MySQL.

Convergys, 11/2000 to 4/2001, http://www.convergys.com/
Mentor
Provided telephone support to Dell customers and assisted other employees with technical support calls.

Representative
Provide phone based technical support for Dell Computers.

Awareness Technology, Inc., 9/1997 to 10/2000, http://www.awaretech.com/
Technical Support
Additional duties included designing company web pages. Assisted international customers with medical device technical support. Assisted Engineering with ETL/UL Compliance testing, documenting, 2D drafting and digital photography. Supervised and trained Technical Writer and Validator. Also responsible for troubleshooting company Macintoshes, PC computers, and network hardware.

Technical Writer
Wrote owner's manuals, service manuals, and manufacturing procedures for medical testing equipment. Assisted the Quality Assurance Manager in design and implementation of Food and Drug Administration Quality System and ISO9000, 9001, and 9002. Other duties included development and graphic design of marketing literature and web pages. Assisted international customers. Managed historical document archives and set up library. Also responsible for troubleshooting company Macintoshes and peripherals.

Dr. Karen Seccombe, Summer Term 1995, http://web.soc.ufl.edu/
Teaching Assistant
Assisted with Principles of  Sociology class setup, record grades, public speaking, office duties, and design and publish computerized tests.

University of Florida, Summer 1993, http://web.uflib.ufl.edu/
Library Aid
Organized books, replaced books on shelves, found missing books, and assisted customers.

University of Florida, Career Resource Center, 7/1990 to 11/1990, http://www.crc.ufl.edu/
Assistant Scheduling Coordinator (temporary contract)
Managed interview schedules for employers and students.  Compiled and wrote job bulletin.  Assisted students writing computerized resumes and edited resumes.

University of Florida, Center for Instructional and Research Computing Activities (CIRCA), Volunteered Summer 1983, worked Summer 1984, Summer 1985, December 1987 to March 1989, and November 1990 to January 1991; http://www.circa.ufl.edu/
Computer Operator
Computer operator support for the IBM 3090 and DEC/VAX 8600 cluster using JCL, DCL, VAX/VMS.  Operator trainer.  Assisted writing operations manual. Advisor to high school program.  General office duties.

EDUCATION
8/1997 University of Florida, Gainesville, FL.
Majored in Sociology, minor in Religion

12/1992 Santa Fe Community College, Gainesville, FL.
Majored in General Education and Sociology.

AFFILIATIONS
1/1999 - 12/1999 -- Society for Technical Communication
Member

7/1997 - Present -- National Blue Key,
Lifetime Member
Blue Key Honor Society  recognizes college students at senior institutions of higher education for all-around excellence in scholarship, leadership, and service. 

5/1992 - 8/1997 -- VAX Unlimited
Secretary and Treasurer 1995-1997; Class Instructor, 1994-1997; Voting Member, 1993-1997
Student Organization at UF dedicated to educating the public about computers, promoting the free exchange of information, and providing services and software to the public.